Shipping policy
Lost Packages
It is the buyer's responsibility to notify LAS Concealment of lost packages after the waiting period. According to the USPS claims department, no claims can be filed for 20 days. In almost every situation we have seen packages show up within the 20 day waiting period.
If you supplied us a wrong shipping address there is very little we can do once the order has shipped - we do not take responsibility for the customer's mistake in this matter.
In the event that an item is damaged or lost, the carrier will refund the order amount once a claim is filed and approved. In the event of a lost package, it is best to go ahead and re-order so you can get your gear in hand as soon as possible. If the item eventually shows up, you can return it to LAS Concealment for a full refund. "Free shipping" methods are typically not insured. LAS Concealment will provide one (1) package replacement. If the replacement product is also lost or stolen, LAS Concealment is not liable to replace or refund the order.
International Orders
- We ship outside the US with DHL Express. Your shipping rate is calculated at checkout. Free shipping offers apply to US orders only.
- Custom and made-to-order holsters ship after our current lead time. See Lead Times.
- All prices and charges are in US dollars (USD).
- Import duties, taxes, and customs or brokerage fees are not included in our prices or shipping charges. These are paid by the buyer.
- Before you order, please check that holsters and holster accessories can be legally imported and owned in your country. Meeting local laws is the buyer's responsibility.
- If a package is refused or returned because duties or fees weren't paid, we'll refund the price of in-stock items, minus shipping charges, duties and fees.
- Custom and made-to-order holsters are non-refundable, as stated in our Refund Policy.
- If we can't legally ship an order to your country under US export rules or local law, we'll cancel it and refund your payment.